Welcome to Infinitum Customer Services Ltd

Intelligent Omnichannel Customer Support Specialists

Experience and Excellence You Can Depend On

Inbound & Outbound Support

Voice, IVR, Instant Messaging & Email Support

Advanced Solutions

Refund And Chargeback Management, Escalation Management, And Enquiries From Authorities And Banks.

Set-up & Provisioning

Toll-Free Numbers (TRN), Direct Inward Dialling/Direct Dial-In Numbers (DID/DDI), Interactive Voice Response (IVR)

Consultancy

Working in collaboration with your business to ensure the implementation of effective strategies

Our business solutions effectively enhance operations

Our team takes the time to get to know your business, gaining a comprehensive understanding to ensure we are implementing the most suitable customer services strategies for you. We listen and ensure we are building strategies and solutions that support your growth and maximise success.

Round-The-Clock Support

In today’s challenging business environment, providing a great customer experience can be the critical differentiator in setting you apart from the competition. Our consultants work round the clock, offering customer service solutions, including voice, chat, and email. Available 24/7, 365 days a year.

Customer Service Excellence

We’re passionate about our business, and we channel that passion into providing non-stop sales and service support across multiple channels and platforms, to ensure customer service excellence on behalf of our clients.

Comprehensive Expertise

We understand the concerns of modern-day business.
Thankfully our consultants obtain extensive experience in planning, transitioning, implementing, and managing outsourced customer management business, to ensure seamless support.

Collaborative Consultants

We invest the time to understand your business processes, goals, and aspirations. This allows us to build a structured plan for successful account implementation, including service levels and key performance indicators

Support Solutions For E-Commerce Businesses

Providing reliable customer support is vital to maintain a competitive edge. Our expert agents work to respond to customer queries in real-time, using original communication channels, ensuring ultimate convenience.

Support Solutions for Payment Service Providers

We know and recognise that you may have a vast array of clients who operate across various technologies and geographies. Our team has the comprehensive expertise to support you across all these functions. Talk to us today to find out about how Infinitum can enhance your daily operations

Omnichannel Routing

We can implement appropriate customer service support through your current systems, or using systems that we have developed, working across voice, chat, and email to respond to customers in a timely and professional manner.

Web and Mobile Chat

Significantly enhance your consumer engagement by allowing your customers to respond through their smart devices. Through our adept services, we can enable natural language (NL) powered chatbots, who can predict responses based on customer queries and can automatically detect when to route the query to one of our expert consultants.

High-Quality Audio

Here at Infinitum, we know how drastically the sound quality impacts support productivity. When a customer cannot hear you clearly, this can lead to wasted time and frustration. Our IP based softphones deliver high-quality audio and are resistant to packet loss, ensuring a high-quality call experience, every time.

Skills-Based Routing

We strive to increase efficiency amongst agents by routing appropriate enquiries directly to the correct agents. This ensures all customer supports goals are filled based on skills, sentiment, and chat history.

Simple Self-Service & Chatbots

We build Natural Language (NL) chatbot contact flows that can automatically respond to a majority of customer queries. These efficient systems allow around the clock, timely responses, across a wide range of language options.

Secure Access to Your Systems

Our systems can be implemented using a secure log in details, allowing both remote and multiple access to your support systems! Our team works closely with you to ensure that you always feel safe and secure when trusting us with your customer service support requirements.

Ready to get started on your digital transformation?

Get in contact today to find out how our team can support you!

Be part of our growing community

We can help you deliver more sales, increase customer retention and develop customer relationships, ultimately increasing overall customer lifetime value.

Building your business

We can provide the tools and platforms to effectively manage customer responses and ultimately increase brand reputation.

Calming the storm

Between our efficient live agents and advanced, bespoke chatbot technology, we can guarantee excellent customer retention reduced chargebacks, and enhanced productivity.

Contact us

Infinitum is a customer support outsourcer, owned and managed by professionals who possess numerous years of experience in delivering intelligent omnichannel customer contact solutions.

Infinitum